50 Chatbot Examples and Use Cases to build an Enterprise Bot

febrero 8, 2023 12:23 pm Published by Leave your thoughts

common chatbot use cases

In an NLP driven interaction, the user simply chats to the bot like they would a person. The bot then attempts to understand the intent and context of what the user is saying and respond accordingly. These systems work by using advanced statistical algorithms to take a phrase like ‘Can you tell me what the weather is in Phoenix next week?

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With no automation in place, you likely neglect to oversee the networks of hardware and software. Organizations today have a proliferation of applications and point solutions. 80% of all organizations deal with 50 or more applications 一, or 53% of organizations have more than 100 applications.

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Every customer wants to feel special and that the offer you’re sending is personalized to them. Teaching your new buyers how to utilize your tool is very important in turning them into loyal customers. Think about it—unless a person metadialog.com understands how your service works, they won’t use it. In fact, about 77% of shoppers see brands that ask for and accept feedback more favorably. FitBot is the way trainers communicate with clients, both onsite and remote coaching.

  • A chatbot leverages Natural Language Processing (NLP) and it has various chatbot use cases.
  • Additionally, businesses should educate themselves on various chatbot platforms available in the market and how they work.
  • The bot can collect employee data and offer information on the company culture, team roles, duties, tools, etc.
  • Your chatbot can contact customers throughout their order process, notifying them if products aren’t available and offering substitutions.
  • AI bots come with different abilities from different chatbot platforms and fulfill different purposes in each industry.
  • The competition is always stronger and the owners of the establishments must redouble their ideas to propose original services.

Chatbots allow you to collect and assess information in real-time meaning you can qualify a lead on the go and personalize their journey from the very beginning. Chatbots have proven to be a fun and interactive substitute for the good-old-and-hated-online forms and CTA buttons. Offering great results organically as well as in conversational advertising. With API integration, you can work with more complex bots with expanded features, you can automate processes, and provide a plethora of available solutions to your client’s satisfaction. The purpose for which a chatbot is designed determines how it is written.

Chatbot use cases in banking

Plans to integrate LeadBot with their Facebook Ad campaigns are underway. Visitors can easily get information about Visa Processes, Courses, and Immigration eligibility through the chatbot. Another concern of Hybrid.Chat in using such a solution was eliciting spontaneous responses to screening questions.

common chatbot use cases

These chatbots use  Natural Language Processing (NLP), Machine Learning (ML) and AI, to understand a user’s instruction. NLP helps the bot to understand the user’s text/voice responses and intent. Such bots have a longer user journey and are slowest to guide the customer to their goal. They make sense when you want to limit the user’s responses to a few limited options.

Collect Feedback

If you have a website, customers from around the world likely visit your site. Square 2 is well aware of this, and uses a chatbot on its website to provide 24/7 service. If customers have simple questions while support teams are offline, the bot responds. When using a healthcare chatbot, a patient is providing critical information and feedback to the healthcare business. This allows for fewer errors and better care for patients that may have a more complicated medical history.

common chatbot use cases

We’ve seen that customers today expect a response at any time of day, and this extends to wait times as well. Surveys show that 57% of people find long hold times frustrating when calling a business. While live chat can help to reduce wait times seen in traditional phone support thanks to chat concurrency and its fast nature, chatbots are the best way to reduce wait times for customers. The travel industry can utilize chatbots and cater to customers 24/7. Chatbots can answer questions about tourism, generate leads, and handle customer queries.

Chatbot use case #4: Helping users solve technical problems

That’s why it is essential to understand your chatbot use case as well before getting it onboard. To help you get started, we’ve listed the six types of chatbots that one can come across in the market. Other than that, we’ve listed 20 popular chatbot use cases to help you identify yours and implement the customer support tool the right way. Although, we do recommend you start searching for the best chatbot software for your business to match your use case. Your chatbots can help your customers submit the return request and create a ticket that gives regular updates on the return process.

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One such bot is Mya that focuses on recruiting millennials through a chatbot. University websites primarily target younger people and their parents (who are likely to be millennials or younger at this point). So chatbots could be a great way to offer informational support to a tech-savvy audience. As you can imagine, it would be really helpful to have a chatbot take customers through an automated series of technical questions related to what devices and OS they’re using. That way, technical support could get right down to dealing with the


Examples of effective chatbot retail use cases

So next time, a random patient contacts the clinic or a hospital, you have all the information in front of you — the name, previous visit, underlying health issue, and last appointment. It just takes a minute to gauge the details and respond to them, thereby reducing their wait time and expediting the process. Zydus Hospitals, which is one of the biggest hospital chains in India and our customer did exactly the same.

  • There are exciting possibilities for customer service teams to be able to do more to help their customers while keeping the quality of service high.
  • With a plethora of e-commerce platforms to buy from, what differentiates one from another is the user experience and convenience of buying.
  • Instead of asking customers to fill out a satisfaction survey after every transaction, you can use a chatbot to collect feedback.
  • These bots are extensively programmed and ‘trained’ to stimulate near-human conversations with users.
  • Lastly, the total expense of interviewing students in person and paying the staff for handling admissions drastically reduces, and the admissions are also done faster.
  • ChatGPT can understand the emotion behind a customer’s query and respond appropriately with the right tone.

What is a use case in AI?

AI in Marketing and Sales Use Cases

AI in marketing and sales use cases are all results-driven applications. Starting from brand/product promotions, and pre-sales, to lead generation, lead management, and lead tracking, everything can be streamlined using AI-tech powered software applications.

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This post was written by slipingrex

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